Support
A question, a bug, an idea? Write to us; we usually reply within a few days.
Write to contact@somel.appFrequently asked questions
The noise stops when the screen turns off.
On Android, Somel plays with a notification: leave it there. If the noise still stops, let Somel run in the background: Settings, Apps, Somel, Battery, Unrestricted (the words vary from one brand to another, and Huawei, Xiaomi or Samsung phones have battery savers of their own to check too). On iPhone, the noise keeps playing with the screen locked.
What about phone calls?
The noise pauses during a call or an alarm, then comes back on its own, fading in, once the phone gives the sound back. If another app keeps the sound (music, for instance), it stays paused: tap “Stop gently”, then “Sleep”.
How loud should the noise be?
As low as still covers the sounds that bother you. For a baby, the app caps its own volume: put the phone as far from the bed as you can, never in it.
I bought Somel Premium on another phone.
On iPhone, open the Somel Premium offer in the app and tap “Restore purchases”, with the same Apple Account. On Android, Premium comes back on its own with the same Google Account; if it does not, tap “Restore purchases”.
Cancelling my subscription.
On iPhone: Settings, your name, Subscriptions (or apps.apple.com/account/subscriptions). On Android: Google Play, your profile, Payments and subscriptions, Subscriptions (or play.google.com/store/account/subscriptions). Deleting the app does not cancel a subscription.
Getting a refund.
Purchases go through the store. On iPhone, ask Apple at reportaproblem.apple.com. On Android, ask Google Play (how to request a refund); for a purchase made more than 48 hours ago, Google asks you to write to us.
Which devices?
iPhone with iOS 17 or later, and Android phones with Android 7.0 or later.